Employee Spotlight Series: Mary Keroack, Business Development Representative

Welcome back to the PatientPing Employee Spotlight Series! We talked with Mary Keroack, Business Development Representative who has been with PatientPing for 8 months, having joined and onboarded remotely. Mary focuses on connecting potential customers with our product solutions. She shares a little bit about her journey to PatientPing and her experience so far.

What was your journey to PatientPing like?
My journey to PatientPing is a lot like Goldilocks and the Three Bears: My first job after college I worked at a small Marketing Tech start up company and I fell in love with the fast pace of the start up culture, the mission to disrupt the industry and introduce something brand new, and the autonomy I had over my work. I had fantastic managers and mentors and I found the work incredibly interesting, but I also felt drawn to the healthcare industry. After a few years at the company, I switched over to a position at a cancer hospital doing philanthropic work. While I was incredibly proud to work there and felt a deep connection to the mission, I found that I missed the type of projects I had done at my previous company and the fast energy of a startup culture. When I discovered PatientPing, it sounded like the perfect blend of culture, work, and mission that I was looking for – and it was! (“Just right!”) The healthcare industry is interesting and complex, I feel challenged and invigorated by my work in Business Development, my mentors and managers are supportive and consistently pushing me to learn and grow, and my colleagues truly embody our core values (grit, rigor, ownership, authenticity, and humility) and are passionate about the overall mission of improving delivery of healthcare for all patients.

How would you describe your role as a Business Development Representative?
My position is responsible for 1) researching hospitals and healthcare systems that could benefit from our care coordination and/or compliance solutions, 2) learning more about the individuals, teams, and departments who would use our technology, 3) introducing myself and PatientPing’s technology through personalized outreach, and 4) answering any preliminary questions and concerns individuals at hospitals and healthcare systems may have about our solutions and how they can benefit their work. I collaborate with members of PatientPing’s Growth team, Marketing team, Partnerships team, Product team, and Account Management team.

What do you like most about your role?
One of the things I love most about my position is learning about the problems healthcare professionals want to solve in order to provide better care for their patients. The healthcare ecosystem can be tough to navigate for both patients and providers, and coordinating care across the care continuum has challenges that have the potential to negatively impact patients’ care. By learning more about the different use cases, scenarios, and obstacles healthcare professionals face and gaining a better understanding of their typical workflows, we can locate the exact pain point and work to not only address the issue but also provide value.

How have you stayed connected to your coworkers while working and onboarding remotely?
Everything from fully planned virtual social events (like holiday cookie decorating and company-wide trivia) to casual Zoom lunches and coffee breaks has made a huge difference in making me feel connected to my colleagues! I started at PatientPing remotely and everyone has been very welcoming and willing to jump on a Zoom call, even if it’s just to introduce themselves. I especially like the 5 minutes of every company-wide Team Meeting where we’re randomly placed into break-out rooms and get to connect with colleagues I otherwise wouldn’t have the opportunity to meet – I find that I learn something neat about a colleague every time!

What is something most people don’t know about you?
Something that most people don’t know about me is that I love to solve chess tactics puzzles! Essentially, the chessboard will be set up in a particular way (sometimes with many pieces, sometimes with only a few), you are assigned white or black, and you have to find the most efficient way to checkmate your opponent. You constantly have to think 2 or 3 steps ahead, predict what your opponent may do in response to your moves, and sometimes force your opponent into certain squares to open up new opportunities for your pieces. There’s something within the structure of the board and rigidity of the pieces’ defined movements contrasted with the flexibility and variable nature of playing against someone and having multiple options in front of you that makes these puzzles challenging and intriguing to solve.