Care coordination’s impact is often felt among the high-risk and the most vulnerable subsets of patients, those that suffer from chronic conditions, comorbidities, or mental illness, or patients with health disparities due to economic or racial inequities. In our experience working with hospitals, ACOs, PACs, behavioral health providers, payers, healthcare provider groups and the organizations supporting them, we’ve heard countless stories of how care coordinators connect and care for patients. These stories inspire us and need to be shared more widely so that the front line, practical, patient-centered benefits of care coordination are realized and appreciated.
It’s easy to get caught up in all the promises, research studies, and numbers surrounding care coordination and forget the everyday impact of well coordinated care, or a lack of coordinated care, has on patients and providers. Our goal is to inspire the healthcare community with these everyday stories to break down care silos that cause a multitude of problems ranging from information gaps to duplicative care by shedding light on the impactful work that healthcare providers deliver to their patients every day with PatientPing.