Press release

Iowa Health Information Network and PatientPing Partner to Power Real-Time Care Coordination Solution

New partnership seeks to expand, replace existing statewide notification system

BOSTON— (March 21, 2019) – The Iowa Health Information Network (IHIN), the official statewide health information exchange in Iowa, today announced an innovative partnership with PatientPing, the nation’s most comprehensive care coordination platform. The partnership aims to improve care for patients across hundreds of hospitals, clinics, post-acute care facilities, Accountable Care Organizations (ACOs), health plans, and other community health care organizations throughout Iowa.

Through the partnership, PatientPing will provide real-time notifications (Pings) and critical patient context (Stories) to treating providers within IHIN’s network. The partnership will also seek to include all Medicaid Managed Care Organizations across the state. PatientPing will enable providers using the tool to improve care for high-risk, high-utilizing patients as well as those participating under value-based care initiatives in order to improve care and reduce costs. IHIN will be using PatientPing in place of Iowa’s Statewide Alert Notification (SWAN) system so that providers will be able to coordinate care for their shared patients on one, centralized platform.

“IHIN is dedicated to improving care, increasing security, streamlining treatment, and reducing medical errors,” said Stephen M. Stewart, CEO of IHIN. “Through our new partnership with PatientPing, we can advance all of those goals. Additionally, the adoption of interoperable, real-time notifications will lead to better results for our members, and help improve care for patients across the state.”

Stewart noted that this advancement of care coordination technology is especially valuable for providers  entering into value-based payment arrangements that hold them financially accountable for outcomes, care-quality measures, and total costs of care. He added that the increasingly demanding interoperability requirements across healthcare fall squarely on providers’ shoulders, making it imperative for IHIN to offer its members a solution that is able to easily integrate with EHRs or other IT systems they have in place.

“We’re thrilled to partner with IHIN and expand our innovative partnerships across the country,” said Jay Desai, CEO of PatientPing. “Our combined ability to reach more providers in Iowa and the Midwest, while supporting the impressive work IHIN has already accomplished, will improve care for patients and help healthcare organizations across the state succeed in new quality improvement initiatives.”

PatientPing’s growing Midwest network includes thousands of providers, payers, and health information exchanges that are working together to improve care for their patients.

About the Iowa Health Information Network
The Iowa Health Information Network (IHIN) is the official statewide health information exchange (HIE) in the state of Iowa. IHIN aims to improve care, increase security, promote cost savings, streamline treatment and reduce medical errors through the secure exchange of electronic health information.

About PatientPing
PatientPing is a Boston-based care coordination platform that reduces the cost of healthcare by seamlessly connecting providers to coordinate patient care. The platform allows providers to collaborate on shared patients through Pings–real-time notifications when patients receive care–and Stories–important patient context at the point of care–and allows provider organizations, payers, governments, individuals and the organizations supporting them to leverage this real-time data to reach their shared goals of improving the efficiency of our healthcare system. For more information, please visit