Press release

NextLevel Health Partners, Inc., and PatientPing to Improve Member Care and Coordination in Illinois

BOSTON— (January 17, 2019) – PatientPing, the nation’s most comprehensive care coordination network, today announced that it has partnered with NextLevel Health, a Medicaid managed care company in Illinois serving Medicaid beneficiaries and those participating in the Managed Long-Term Services and Supports program.

By partnering with PatientPing, NextLevel Health will receive real-time information on member events, including ED presentations and discharges, to further identify and engage its high-risk Medicaid members and ensure connectivity to community based care post-discharge. PatientPing will also provide NextLevel Health with critical information on its members, including updated phone numbers, helping to increase engagement for their Unable to Contact (UTC) populations. NextLevel Health will also have access to PatientPing’s existing Illinois network, which includes key health systems such as Advocate and AMITA Health.

Through the partnership, PatientPing will receive important data on all of NextLevel Health’s  57,000+ members receiving care across hundreds of hospitals, behavioral health facilities, Federal Qualified Health Centers, PCPs, specialists and ancillary services throughout Cook County.

NextLevel Health is a participant in the Integrated Health Home program which aims to better coordinate care for high complexity patients and achieve success with chronic care management, transitional care management and health promotion. Real-time alerts are sent directly to the team member responsible for patients enrolled in the program. “Safe hospital to home transitions are contingent on collaboration amongst healthcare providers,” said Cheryl Whitaker, MD, MPH, FACP, CEO of NextLevel Health. “This partnership will enable us to strengthen our care coordination efforts so that transition to home and back into the community based primary care loop has a chance to occur.”

“We’re excited that NextLevel Health is joining our growing Midwest community,” said Jay Desai, CEO of PatientPing. “As a Medicaid MCO, NextLevel Health understands the value of identifying rising and high-risk members in real-time to ensure timely engagement and improved connectivity to community-based resources. Additionally, NextLevel Health can leverage our diverse provider network of PCPs & FQHCs to share important clinical context to inform care planning and treatment, ensuring member care is truly coordinated between the plan and provider.”

PatientPing’s network includes tens of thousands of providers throughout the country, working to improve patient care through its solutions. PatientPing is rapidly accelerating its nationwide expansion so that any providers who share patients anywhere in the country can coordinate care with one another.

About NextLevel Health Partners, Inc.
NextLevel Health is a managed care health plan for Cook County residents with Medicaid and for Cook County residents in the Managed Long-Term Services and Supports (MLTSS) program (Medicare and Medicaid). NextLevel Health Partners, Inc. assists in managing and coordinating your care with a deeper understanding of you, your community, and your health, one-on-one, right in your own community. NextLevel Health Partners best serves their community by increasing access to health care, building strong partnerships in the neighborhoods they serve and by understanding important local issues.

About PatientPing
PatientPing is a Boston-based care coordination platform that reduces the cost of healthcare by seamlessly connecting providers to coordinate patient care. The platform allows providers to collaborate on shared patients through Pings–real-time notifications when patients receive care–and Stories–important patient context at the point of care, and allows provider organizations, payers, governments, individuals and the organizations supporting them to leverage this real-time data to reach their shared goals of improving the efficiency of our healthcare system. For more information, please visit