Press release

Boston-based PatientPing Furthers Interoperability Efforts, Allowing Skilled Nursing Facility, Inpatient Rehabilitation Facility, Long-Term Care Hospital and Home Health Agency Providers to Receive Notifications (Pings) When Their Patients Receive Care

Boston, MA (November 7, 2016) – PatientPing, a groundbreaking health technology company that allows health care providers to be notified in real time when their patients receive care elsewhere, announced today that with hospital admission, discharge, and transfer data now flowing across multiple states, post-acute facilities in those areas have the option to receive Pings on their patients to assist with timely intervention and follow up. Facilities that have opted into receiving Pings are seeing immediate and positive results in their patient care.

As a result of the ability to receive a notification when a patient event occurs, post-acute facilities and hospitals are benefitting by being able to strengthen their relationship and enhance communication and care coordination with each other. In the past month alone, Massachusetts post-acute care facilities like skilled nursing facilities (SNFs), long-term care hospitals (LTCHs) and Home Health Agencies have received over 2,000 “Pings,” or real-time notifications, that helped improve care for over 1,500 patients by reducing readmissions, improving patient engagement, and facilitating more favorable outcomes.

“PatientPing has provided us with real-time data and tremendous insights regarding our patients after their stay. More importantly, it has allowed us as a company to proactively manage our patients even after leaving our care centers, which results in overall better care and improved outcomes,” said Tamilyn Levin, Chief Operating Officer at Wingate Healthcare, a provider of skilled nursing, rehab, assisted living, independent living and brain injury recovery services with locations across Massachusetts, New York, and Rhode Island.

The PatientPing product is released on the heels of policies undertaken by the Centers for Medicare and Medicaid Services to reduce hospital readmissions, and will have a direct impact on alleviating this national problem. This is particularly important in Massachusetts, which, according to a recent CMS study, ranks sixth in the country for readmission rates. These readmissions are expensive and can be a sign of gaps in care. In fact, according to the New England Journal of Medicine, nearly 20 percent of patients who are discharged from the hospital are readmitted within 30 days, costing Medicare an estimated $26 billion annually.

“It’s incredibly gratifying seeing our service bridge community providers with the hospitals they surround,” said Jay Desai, founder & CEO, PatientPing. “We see that when the full continuum of providers work together collaboratively – emergency room, hospital, rehab provider, home health agency – patients recover safely and return home safely after surgery or illness much more rapidly.  PatientPing is so proud to help patients avoid returning to the hospital after a procedure by ensuring they are supported by a community of providers.”

This post-acute offering is in addition to the services provided to PatientPing’s growing community of Accountable Care Organizations and Physician Organizations, which have already been exchanging notifications and care instructions for patients.

Prior to PatientPing’s implementation, post-acute providers delivering care to patients following a hospital visit were left in the dark if a patient happened to be readmitted to the hospital, making it difficult to offer intervention and move patients into a lower-cost, more comfortable care setting. PatientPing’s offering allows post-acute providers to do just that, helping to lower costs and improve overall care quality.

PatientPing’s nationwide community includes more than 15,000 providers and has a presence in Massachusetts, Connecticut, Michigan, Pennsylvania, Vermont and New Hampshire. PatientPing is backed by Google Ventures, F-Prime Capital (the VC funds of FMR LLC, the parent company of Fidelity), and First Round Capital. PatientPing is rapidly accelerating its nationwide expansion so that any two or more providers that share patients anywhere in the country can simply coordinate with one another.

About PatientPing:
PatientPing is a Boston-based health technology company that is building a national community of engaged providers who are sharing information, coordinating care, and working together to get patients healthier faster. By joining the PatientPing community, providers get notified in real-time when their patients receive care elsewhere and are able to share care instructions with other providers. PatientPing’s national care coordination community includes physicians, nurses, case managers, and care coordinators across hospitals, emergency departments, accountable care organizations (ACOs), physician practices, skilled nursing facilities, home health agencies, inpatient rehabilitation centers, payers and other providers. By connecting care teams through real-time information sharing, PatientPing enables providers to deliver higher quality and more cost effective care, improving patient outcomes and experience. For more information, please visit