The PatientPing Network
PatientPing connects thousands of healthcare organizations and providers across the continuum of care, including health systems, hospitals, accountable care organizations, post-acute facilities, behavioral health providers, health plans, FQHCs, community providers, governments, and more all across the country. Our broad and deep network of members ensures that providers receive the patient information they need, when they need it.
Making an impact, one Ping at a time
We had a patient who no-showed probably 15 times for her medical appointments. We received a notification from PatientPing that she was in the ED. My care coordinator called and spoke with her in the ED. The patient started crying and said, ‘I’m really surprised, no one has ever taken the time to listen to me or even see how I was.’ The care coordinator learned that the patient was contemplating suicide. We were able to get her in the office to see her provider and to get a mental health referral. The patient continues to call and thank that care coordinator for intervening and letting her know that there is someone out there that cares about her.
A 54-year-old male who was experiencing homelessness was unable to see a primary care physician because he did not have any form of identification. Our Social Work Care Manager (CM) was able to locate him at Beaumont Dearborn Hospital after receiving an alert from PatientPing. The man’s primary complaint was hip pain, but our team realized that he was also exhibiting signs of alcohol abuse based on clinical information in PatientPing. Our Community Health Worker (CHW) worked with several different systems to try and help him obtain identification. The member was finally able to obtain a State ID in November and has since been connected with a primary care physician.
In many cases, we have had patients who have been discharged home from one of our facilities and then are rehospitalized or go to the emergency room. With PatientPing, we’re notified on these care events, which allows us to contact the patient, their family and the hospital helping to potentially save a readmission by getting the patient back to our care setting and receive the support that they need.
We received a Ping on a patient who was admitted to a SNF in Connecticut. Our team quickly reached out to the patient’s family to follow up and discovered that she had fallen while visiting a friend. The patient had received inpatient care while in CT and was then discharged to a SNF to receive care for her injury. From there, our team was able to connect the family with a PCP in Connecticut to ensure that she was receiving the care she needed. We relayed this information back to the patient’s PCP in Texas, who was unaware of the patient’s care event. Without PatientPing, our team and the patient’s PCP would have been unaware of the patient’s care event and her whereabouts. Additionally, we would not have been able to facilitate a follow up with the patient or connect her with the services she needed while out of state.